FAQ
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your package's journey from our store to your doorstep.
When will my order be shipped?
Orders are typically processed within 3-10 business days. You'll receive a notification as soon as your order is on its way.
What if my order is delayed or lost?
While we strive to ensure timely delivery, delays can occasionally occur. If your order is delayed or you believe it is lost, please contact us at theketonailz@gmail.com so we can assist you.
Can I return or get a refund for my order?
Due to the custom and handmade nature of our products, we do not accept returns or offer refunds. If you have any questions or concerns, please feel free to contact us at theketonailz@gmail.com, and we’ll be happy to assist you.
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How do I choose the right size for my press-on nails?
Most press-on nail sets come with a variety of sizes, or a sizing kit is available to ensure the perfect fit. To measure, simply compare the provided sizes to your natural nail bed, or follow the seller's guide for measuring your nails at home.
How long do press-on nails last?
The longevity of press-on nails depends on the application method and your daily activities. With proper application and care, handmade press-ons can last up to 2 weeks, while instant press-ons typically last 5-7 days.
Can I reuse press-on nails?
Yes, many press-on nails, especially handmade ones, are designed to be reusable. To reuse, carefully remove them using a soak-off method and clean them before reapplying.
How do I remove press-on nails without damaging my natural nails?
To remove press-on nails, soak them in warm, soapy water or use a nail remover to loosen the glue. Gently lift the nails from the sides—never force them off. This helps protect your natural nails from damage.
Are press-on nails safe for my natural nails?
Yes, when applied and removed correctly, press-on nails are safe for your natural nails. They cause less damage compared to traditional acrylics or gel nails, especially if you use non-damaging nail glue or adhesive tabs.